If there is a fault with your product within the applicable product guarantee period (normally 12 months from delivery) or other defect with your order, we will normally offer a prompt exchange service. You will always have the option of an exchange, or refund if the fault occurs within 28 days of delivery. After 28 days you will only be offered an exchange. In all cases we reserve the right to inspect the product and verify the fault prior to exchange or refund.
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